![]() ![]() Hosting is more secure when PHP applications, like WordPress, are running using your account’s username instead of the server’s default shared username (Just ask your potential host if they run PHP or something similar. Maxium File Upload size(upload_max_filesize) should be atleast 128 MB.Memory limit(memory_limit) should be atleast 256MB,.We recommend to enable mod_rewrite module (If not enabled sometimes pages or posts will result in bad gateway error),.PHP version 7.2 or greater and MySQL version 5.6 or greater,.Latest version of WordPress 4.9 or higher installed,.Anyhow, make sure your hosting server matches the following requirements. We have tested our theme in most standard hosting setups. Envato Help: Extending and Renewing Item Support.How to Extend/Renew your Support Period Resources: Confirm your payment details and follow the on screen prompts to finish purchasing the extension. Step 5 – Once you click the ‘Extend Now and Save’ button, you’ll be redirected to the checkout page. Step 4 – On the right hand side, click the ‘ Extend Now and Save’ button. Step 3 – Click the ‘Extend Now’ link, and it will redirect you to the LMS Theme ’s item page. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘ Extend Now’ link. Step 1 – Login to your ThemeForest account and go to the Downloads tab. To learn more about this, please read Envato’s ‘ Extending and Renewing Item Support’ article found here. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. The cost of purchasing support can vary according to the different periods of your subscription. You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. How to Extend / Renew your Support Period? Thank you so much and we look forward to serving you!ĥ. We appreciate your patience and thank you for understanding. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day. In some cases the waiting time can be extended to 48 hours. We aim to answer all questions within 24 hours. We Love to Deliver Useful and Easy to Customize WordPress Themes for Our Clients If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer. ![]() Unfortunately we cannot provide support for customizations or 3rd party plugins. ![]() Support is limited to questions regarding the theme’s features or problems with the theme. We have an advanced, secure ticket system to handle your requests. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation and video tutorials. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you cannot find the answer to your question, Submit your query via the contact form located right bottom and our support team will help.Īll of our items come with 6 months of included support and free lifetime updates for your theme.Disable all the additional 3rd party plugins you may be using to see if it fixes the issue.Check our Documentation and Knowledgebase for the answer to your question.Always check the Important Update Information first.Make sure you are running the latest version of LMS Theme and the latest version of WordPress.What Do I Do Before I Submit A Support Ticket? Click Here To Create An Account & Get Support View Our Quick Start Guide View Our Online Documentation View Our Training Videos View Our KnowledgeBase Request DemoĢ. All theme support is handled through our dedicated support team, please find the links below. ![]()
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